Frequently Asked Questions
How do I book an experience?
Booking with INNERA is simple. Explore our experiences, select your preferred date and number of guests, and complete your reservation securely online.
You'll receive a confirmation email with everything you need to know before joining us.
For private bookings or special requests, you're always welcome to contact us directly.
What is your cancellation policy?
We understand that travel plans can change, so we aim to keep our cancellation conditions clear and fair.
Creative Workshops: Free cancellation up to 48 hours before the experience.
Private Arctic Sauna Ritual: Free cancellation up to 5 days before the experience.
Deep Relaxation Massage: Free cancellation up to 48 hours before your appointment.
If INNERA needs to cancel an experience, you'll be offered an alternative date or a full refund.
The cancellation policy shown during booking will apply to your reservation.
What should I bring?
Just yourself and a little curiosity. We'll take care of the essentials.
Creative Workshops: All materials are provided. We recommend comfortable clothing that you don't mind getting a little paint on.
Private Arctic Sauna Ritual: Bring a swimsuit and towel.
Deep Relaxation Massage: Everything you need for your treatment will be provided.
Any additional recommendations will be shared before your experience.
Where do your experiences take place?
Our experiences are based in Tromsø, with locations carefully chosen to suit each activity.
Our creative workshops take place in the city centre, while the Private Arctic Sauna Ritual combines a sauna session at PUST Tromsø with a shared meal at Dragøy.
You'll receive the exact meeting point and practical details with your booking confirmation.
Is transportation included?
Transportation is not included unless otherwise specified.
Most of our current experiences take place in central Tromsø and are easy to reach independently.
What happens if the weather is bad?
Arctic weather is part of life in Tromsø, and we always plan with flexibility in mind.
Our indoor experiences normally run regardless of the weather. For outdoor activities, safety comes first, and we may adapt the programme if conditions require it.
If we need to cancel, we'll offer an alternative date or a full refund.
Do I need any previous experience?
Not at all. Curiosity is enough.
Our creative workshops welcome complete beginners. There's no right or wrong way to create, and our guides are there to support you throughout.
For our wellbeing experiences, we'll introduce each step so you can participate at your own pace.
Are your experiences suitable for everyone?
We aim to make our experiences welcoming and comfortable for people with different backgrounds, abilities and levels of experience.
Some activities have specific requirements. Our reindeer antler painting workshop is recommended for guests aged 12 and above, while sauna and massage experiences may require additional health considerations.
If you have accessibility needs, health concerns or questions about participating, please get in touch before booking. We'll be happy to discuss what might work best for you.
Do you offer private groups and customised experiences?
Yes, and it's something we particularly enjoy.
We create personal experiences for couples, friends, families, companies and small groups looking for something beyond the usual tourist activities.
Whether you're celebrating a special occasion, planning a team gathering or simply looking to share a meaningful moment, we'd love to hear your ideas.
Email us at innera.info@gmail.com and let's create something together.